roamer Platform Privacy Notice

This page describes what we collect when you use roamer and how we keep that data protected. We at roamer operate a live-dealer gaming and sportsbook platform. When you register an account, deposit funds, place bets, or withdraw winnings, you provide us with personal information. We use that information to verify your identity, comply with legal requirements, process payments, and operate our service.

Our commitment is to handle your data transparently. We do not sell your personal information to third parties. We share data only where required by law or necessary for payment processing. Our servers and data processors may be located outside your jurisdiction, and we take standard security measures to protect your information.

This privacy notice covers data collection on roamer accounts, live-dealer gameplay, slot gaming, and sportsbook betting. It applies to all users accessing roamer's service in supported jurisdictions.

What Data We Collect on roamer

Account Registration

When you create a roamer account, we collect your email address or phone number, a password, and your chosen username. These details let us identify you and manage your account access.

Identity Verification

To comply with know-your-customer (KYC) requirements and enable withdrawals, we collect your full legal name, date of birth, national ID number, and residential address. We may also request a scan or photograph of your ID document. This information is used to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations.

Payment Information

When you deposit or withdraw funds on roamer, we collect payment method details. For e-wallet deposits (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet), we record the transaction ID and amount. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record your bank account details, account holder name, and transaction reference. We do not store full credit card numbers or passwords; payment processors handle sensitive payment data according to their own security standards.

Gameplay and Betting History

We record all activity on your roamer account: which live-dealer tables you join, bets placed, outcomes, payouts, slot spins, and sportsbook markets. This data is stored in your account transaction history and is accessible from your roamer dashboard. We use this information to settle payouts, detect fraud, and comply with regulatory obligations.

roamer data note: We do not collect video or audio recordings of your device or internet activity. We do not monitor your behaviour outside roamer. We collect only data you provide directly or that results from your use of roamer's service.

Device and Usage Information

When you access roamer, our servers log your IP address, browser type, operating system, and approximate location (derived from IP geolocation). We also record timestamps of your login and gameplay sessions. This information helps us detect fraud, analyse service performance, and improve our platform.

How We Use Your Data on roamer

Account management: We use your email, phone, and credentials to manage your roamer account, reset passwords, and send account notifications.
Identity verification and KYC: We verify your identity to comply with legal requirements and to enable withdrawals and deposit processing.
Payment processing: We share payment information with payment processors (e-wallet providers, banks) to execute deposits and withdrawals on roamer.
Gameplay settlement: We use your betting history to settle live-dealer games, slot spins, and sportsbook bets; calculate payouts; and credit your roamer account.
Fraud detection and prevention: We analyse patterns in your account activity to identify potential fraud, unauthorized access, or money-laundering activity.
Regulatory compliance: We may share data with regulatory authorities, law enforcement, or tax authorities where required by applicable law.
Customer support: We use your account details to respond to support enquiries and resolve account issues.

Third Parties and Data Sharing

We do not sell your personal data to third parties. However, we share data in the following circumstances:

Payment processors: We share payment details with e-wallet providers and banks to process deposits and withdrawals on roamer.
Legal authorities: We may disclose data to law enforcement, regulatory bodies, or courts if required by law or valid legal process.
Service providers: We may engage third-party vendors to provide data storage, hosting, fraud detection, or analytics services for roamer.

Data Location and Cross-Border Transfer

Our roamer servers and data processors may be located outside your jurisdiction. When you use roamer, your data may be transferred to, stored in, or processed in countries with different data-protection laws than your own. By using roamer, you consent to such transfers and processing. We apply standard security practices to protect your data during transfer and storage, regardless of location.

Your Rights Regarding roamer Data

We respect your rights regarding your personal data. You have the right to:

Access your data: Request a copy of the personal information we hold about you on roamer.
Correct inaccuracies: Ask us to correct any inaccurate or incomplete data in your roamer account.
Delete your data: Request deletion of your data, subject to legal retention requirements (e.g., AML compliance may require we retain certain information for a period).
Data portability: Request a copy of your data in a structured, portable format where applicable under local law.

To exercise these rights, contact us through the channels in our legal noticeWe will respond to your request within standard business timeframes, subject to applicable law.

Cookies and Tracking on roamer

We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyse how you interact with roamer. These cookies include:

Session cookies: Temporary cookies that expire when you close your browser; used to maintain your login on roamer.
Preference cookies: Cookies that store your language, theme, and betting preferences on roamer.
Analytics cookies: Cookies used by our analytics providers to measure traffic and user behaviour on roamer.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of roamer. We do not sell data collected via cookies to third parties.

Data Security on roamer

We implement standard security measures to protect your data on roamer. These include encryption for data in transit, secure password storage, and access controls. However, no online system is completely secure. We cannot guarantee absolute protection against unauthorized access or data breaches. We maintain insurance and incident-response procedures to address any data security incidents affecting roamer.

You are responsible for keeping your roamer login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

How Long We Retain Your Data

We retain your roamer account data for the duration of your account plus a reasonable period thereafter to comply with legal and regulatory obligations. Specific retention periods vary:

Account details: Retained for the life of your account and up to 7 years after account closure for AML and tax compliance.
Gameplay history: Retained for the duration of your account and typically 3–7 years thereafter, depending on local regulation.
Payment records: Retained per applicable accounting and tax law, typically 3–7 years.

Contact Us About roamer Privacy

If you have questions or concerns about how we handle your data on roamer, contact our support team through the channels listed in our legal noticeWe respond to privacy enquiries within standard business windows. For formal data-subject access requests or complaints about our privacy practices, include "Privacy Enquiry" or "Data Subject Access Request" in your message subject line.

Summary: roamer Data Protection

We at roamer collect personal data necessary to operate your account, verify your identity, process payments, and settle gameplay. We use this data to serve you and comply with legal obligations. We do not sell your data to third parties. We retain data according to legal requirements and apply standard security practices to protect your information.

Your rights regarding your data are respected: you can request access, correction, or deletion subject to applicable law. If you have questions about our privacy practices, contact our support team. This privacy notice may be updated periodically; changes take effect when posted. Continued use of roamer after an update constitutes acceptance of the updated notice.

Legal and Jurisdiction Information

Service availability

roamer offers its online gaming and sportsbook service only in jurisdictions where such services are permitted under applicable local law. We do not operate in regions where online gaming is prohibited by statute or regulation. Our service availability is determined by the legal framework of each jurisdiction; we do not make determinations about whether a specific location is "legal" or "illegal" for online gaming. Instead, we rely on users to verify the legal status of online gaming in their own jurisdiction before accessing roamer.

Players in supported regions—including cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang—may access roamer's full catalogue of live-dealer tables, slot games, and sportsbook markets. We maintain this service continuously, including during major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), though payment processing may experience standard delays during peak periods. Our commitment is to operate transparently within the legal boundaries of each jurisdiction where we offer service.

Account eligibility

Account eligibility on roamer is determined by applicable local law. We do not impose a fixed age requirement in our terms; instead, we require that users comply with the age and eligibility rules of their own jurisdiction. Users are responsible for verifying that they meet the legal requirements to access online gaming services in their location before creating a roamer account.

During account setup, we collect identity information (name, date of birth, national ID number, address) to comply with know-your-customer (KYC) regulations. This verification process confirms that you are eligible to hold an account under applicable law. We do not offer account features such as account controls or account preferences within our platform; instead, we recommend that users manage their own account activity and contact local support services if they have concerns about their gaming habits.

Local-law responsibility

Users of roamer are responsible for verifying that access to and use of our service comply with the laws of their own jurisdiction. We do not provide legal advice, and we do not determine whether online gaming is lawful in any specific location. Before creating an account or depositing funds, you should consult local regulations or seek legal counsel if you are uncertain about the legal status of online gaming in your area.

roamer operates under the assumption that users accessing our service have verified the legality of online gaming in their jurisdiction. We do not accept liability for users who access roamer in jurisdictions where such access is prohibited by law. Your use of roamer constitutes your acknowledgment that you have verified local-law compliance and that you accept full responsibility for your access and use of the platform.

Data and privacy scope

We collect personal data during account setup and verification to comply with know-your-customer (KYC) regulations. This data includes your name, date of birth, national ID number, and address. We use this information to verify your identity, enable withdrawals, and comply with applicable anti-money-laundering (AML) and fraud-prevention requirements. We do not share your personal data with third parties except where required by law or for payment processing.

This privacy notice describes our complete data practices. We explain what we collect, how we use it, how long we retain it, and your rights regarding your information. You have the right to request access to your personal data, correct inaccuracies, or request deletion where applicable under local data-protection law. For privacy enquiries, contact our support team through the channels listed in our legal notice.

Contact for legal inquiries

Users with legal or compliance enquiries may contact roamer through the channels listed in our legal noticeWe maintain standard business-hours support for legal and compliance questions. Response times vary depending on the complexity of your enquiry, but we aim to acknowledge all legal enquiries within standard business windows.

For urgent compliance or legal matters, please include "Legal Enquiry" or "Privacy Enquiry" in your message subject line. We will route your enquiry to our compliance team for priority handling. For general account support, payment issues, or game-related questions, please use our standard support channels listed on the roamer platform.